Terms & Conditions
Draft — being finalised. These placeholder terms will be replaced by MyPaintHouse's final legal text.
Customer terms
- Your quote is based on the details and photos you gave. If the job is different on the day, the price may change and we'll agree it with you first.
- Your start date is a preferred date and is confirmed when a painter accepts the job.
- You pay MyPaintHouse.com for the labour. Paint is ordered and paid for separately.
- Please give the painter safe access to the property and clear the rooms where possible.
- You'll be asked to sign off the job when it's finished.
- Painters never buy materials for you. If paint or materials are missing, the time spent waiting is charged as waiting time, or the start date is moved.
- Your painter photographs each room on arrival. These photos are the record of any existing damage.
- Extra work is only done after you approve it in the app.
Painter terms
- By accepting a job you agree to attend on the confirmed start date and complete the work to MyPaintHouse standards.
- Keep the customer's name, address and phone number private and use them only for this job.
- You're paid the agreed payout by bank transfer after the customer has paid and both you and the customer have signed off.
- Work safely, behave professionally and tell MyPaintHouse straight away if you can't attend.
- Never buy materials for the customer. If materials are missing, record waiting time or press Help — the start may be moved.
- Take arrival photos in every room before work starts; they are the record of existing damage.
- Only do extra work after the customer has approved it in the app.